Effective Date: 20 May 2025
This privacy policy explains how we collect, use, and store your data when you use our website or engage with our consulting services.
We’re committed to handling your information transparently and in line with applicable data protection regulations, including the UK GDPR, Data Protection Act 2018, and EU GDPR (where applicable).
1. Who We Are
We are Pearl Lemon, a UK-based business consultancy serving clients across the UK and Europe. For the purposes of data protection law, we act as the “data controller” of the personal information you provide.
You can contact us regarding this policy at:
Email: info@pearllemon.com
Phone: +44 20 7183 3436
Postal address: Pearl Lemon Group, 49 Station Road, London, NW10 4UX, United Kingdom
2. What Information We Collect
A. Directly Provided Data:
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Name, email, phone number (when submitting a form or enquiry)
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Job title and company information (for consultations or onboarding)
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Project details and documents shared during client engagements
B. Automatically Collected Data (Website):
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IP address and device information
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Browser type and version
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Pages visited and time spent on site
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Referral source (e.g., Google, LinkedIn)
C. Third-Party Data:
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Information received from CRM tools, analytics platforms, or ad networks
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Data from public professional directories (e.g., LinkedIn) for B2B outreach
3. How We Use Your Data
We only use your data to provide and improve our services:
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Responding to contact forms or consultation requests
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Managing and delivering client projects
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Sending relevant business updates or industry news (if opted in)
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Tracking and analysing website performance
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Meeting legal or regulatory obligations
We do not sell your data or share it with unrelated third parties for advertising.
4. Lawful Basis for Processing
We only process personal data when we have a legal basis. This includes:
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Consent – when you submit a form or opt into communications
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Contract – when we’re delivering consulting work
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Legal obligation – where compliance or documentation is required
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Legitimate interest – for internal analytics, service improvement, or B2B communication
5. Data Sharing and Third Parties
We may share your data with the following, when necessary:
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CRM and project management tools (e.g., HubSpot, ClickUp)
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Cloud hosting and email providers
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Legal or regulatory authorities (if legally required)
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Subcontractors involved in delivery (under NDA and data protection terms)
All third-party vendors are vetted to ensure GDPR compliance.
6. Data Retention
We retain personal data only for as long as needed:
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Enquiry and consultation data: 12 months
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Client project data: Up to 6 years (to meet legal/accounting obligations)
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Newsletter data: Until you unsubscribe
You can request deletion of your data at any time unless legal requirements prevent it.
7. Your Rights
Under the UK and EU GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your data
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Object to processing based on legitimate interest
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Request data portability (where applicable)
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Withdraw consent at any time (for marketing communications)
To make a request, email us at info@pearllemon.com.
8. Cookies
We use cookies to track usage and improve the performance of our website. This includes:
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Analytics cookies (e.g., Google Analytics)
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Functionality cookies (e.g., remembering session data)
You can control cookie preferences through your browser settings or via our cookie banner.
9. Data Storage & Security
Your data is stored securely using encrypted servers and GDPR-compliant cloud services. Access is restricted to authorised personnel only.
We take reasonable steps to protect your information from misuse, unauthorised access, loss, or disclosure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will indicate the most recent version.
We recommend reviewing this page periodically.
11. Contact Us
If you have questions about this policy or how your data is handled, you can contact us:
Email: info@pearllemon.com
Phone: +44 20 7183 3436
Address: Pearl Lemon Group, 49 Station Road, London, NW10 4UX, United Kingdom
